Job Description

At Sorry Not Sorry Creamery, we're all about putting smiles on people's faces. We achieve this for our guests by unapologetically serving delicious ice cream and creating a memorable experience filled not just with dessert - but with warmth and happiness. We know this wouldn't be possible without a fantastic team committed to serving our guests.

Here at Sorry Not Sorry Creamery, our store managers are driven, people-oriented leaders committed to developing their teams and the success of their store. We believe that our store managers are essential to defining the culture of our team - one that heavily values teamwork and collaboration while also fostering a caring environment. We stand behind the idea that how we lead our team sets the tone for how we treat our guests - with kindness and respect.

As a Sorry Not Sorry Creamery store manager, you'll embody our core values and inspire the same values from your team, ultimately showing our guests what we are all about. You'll be responsible for creating a warm and inviting atmosphere and ensuring your team does the same in your absence. Furthermore, you'll empower your team members to create memorable "wow" moments through their excellent customer service.

At Sorry Not Sorry Creamery, our store managers will provide team

members and shift leads with all the tools and training needed to succeed in their roles. Previous general manager experience is required. You'll make a great store manager and are encouraged to apply if:

• You have a relentless ability to achieve results

• You can work in a fast-paced environment and maintain your composure

• You love being part of a team and acting as a model for excellent performance

• You hold yourself to high standards and can keep your team accountable to the same standards

• You understand the importance of follow up and coaching on the spot when developing team members

• You believe in providing the best customer service and product and can guarantee that your team does the same

• You have an approachable and positive personality and can build a team with a diverse range of people

• You are flexible even in times of ambiguity and can impart the same resilience to your team

• You emphasize the importance of maintaining a clean and organized environment

• You are a problem solver with experience troubleshooting

• You are continually looking for ways to improve while also seeking out possible development opportunities from your peers

• You value the role of communication and ask for feedback from both shift leads and team members before making decisions

Job Requirements

• Ability to consistently converse with our guests and team in a warm and charismatic way

• Ability to stand and walk for extended periods

• Ability to constantly flex and turn wrist(s) and spine

• Ability to lift up to 40 pounds

• Ability to consistently show up to work on time and work the scheduled shifts

• Ability to understand and enforce store policies

• Ability to acquire a food handlers' card before starting with the company

• Ability to adhere to food safety practices and procedures

• Ability to carry out inventory processes where applicable

• Ability to actively sample through all day parts

• Ability to forecast hiring needs and recruit effectively

Location

All Locations